Founder narrative
The month an SLA breach cost me $240 at $47K MRR: a founder diary (2026)
A composite founder diary (2026): at $47K MRR an enterprise customer's procurement team invoked section 8.2 and claimed a service credit for 47 minutes of downtime. Why their number and my number were different lengths and theirs was the one that counted, why the same 42 minute outage breaches in February and clears in July, why the $240 credit was a seventeenth of what the month cost, and the three clauses the large published SLAs carry that mine did not.
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