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48 posts in this category.
At $38K MRR my revenue looked healthy, but my gross margin was only about 62%, well under the 75% SaaS benchmark, mostly because of AI feature costs. Here is the month of margin surgery that took it to 76% without touching what customers valued.
At $36K MRR I realized one customer was nearly 40% of my revenue. Why single-customer concentration is dangerous even when they stay, and the boring playbook that cut it to under 30%.
At $34K MRR, running solo, a 214-question security questionnaire and a SOC 2 ask nearly froze my biggest deal. The interim packet that closed it, and what it really cost.
At $33K MRR an agency offered to white-label and resell my product, projecting twelve to fifteen thousand in new MRR. A composite founder diary on why I said no, the discount math the pitch hid, and the referral deal I offered instead.
At $31K MRR I stopped burying cancellation and stopped fighting refunds. The chargebacks that friction was quietly manufacturing fell away, and MRR kept climbing.
At $10K MRR my growth stalled, and it was not the top of the funnel. Only about 22% of new signups ever reached value. A composite founder diary on rewriting onboarding around one activation milestone, and the eight weeks that followed.
At $27K MRR one account offered $45,000 for a custom build plus $3,000 a month, if I would build a bespoke module only they would use. A composite founder diary on why I said no, the arithmetic that changed my mind, and the roadmap test I use now.
The month I crossed $23K MRR, a card-testing attack slipped a few hundred fraudulent charges past my checkout. Weeks later the disputes rolled in, my dispute rate crossed 0.75%, and my processor froze payouts. A composite founder diary on chargebacks, watchlists, and frozen cash.
The month I crossed $26K MRR, my Firebase bill jumped almost six times with no new growth. A composite founder diary on Firestore read costs, migrating the hot paths to Postgres, and why the pattern, not the tool, was the real problem.
Everyone asked for it. Almost nobody used it. The month I reached $14K MRR, I killed the most-requested feature on my roadmap and learned the difference between what customers ask for and what they actually use.
By the numbers it was my best month ever. By the way it felt, it was the month the job stopped being building and started being answering. A support-overwhelm diary at $25K MRR.
