The month I made refunds one click and my churn finally dropped at $31K MRR
At $31K MRR I stopped burying cancellation and stopped fighting refunds. The chargebacks that friction was quietly manufacturing fell away, and MRR kept climbing.
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At $31K MRR I stopped burying cancellation and stopped fighting refunds. The chargebacks that friction was quietly manufacturing fell away, and MRR kept climbing.
At $10K MRR my growth stalled, and it was not the top of the funnel. Only about 22% of new signups ever reached value. A composite founder diary on rewriting onboarding around one activation milestone, and the eight weeks that followed.
At $27K MRR one account offered $45,000 for a custom build plus $3,000 a month, if I would build a bespoke module only they would use. A composite founder diary on why I said no, the arithmetic that changed my mind, and the roadmap test I use now.
The month I crossed $23K MRR, a card-testing attack slipped a few hundred fraudulent charges past my checkout. Weeks later the disputes rolled in, my dispute rate crossed 0.75%, and my processor froze payouts. A composite founder diary on chargebacks, watchlists, and frozen cash.
The month I crossed $26K MRR, my Firebase bill jumped almost six times with no new growth. A composite founder diary on Firestore read costs, migrating the hot paths to Postgres, and why the pattern, not the tool, was the real problem.
Everyone asked for it. Almost nobody used it. The month I reached $14K MRR, I killed the most-requested feature on my roadmap and learned the difference between what customers ask for and what they actually use.
By the numbers it was my best month ever. By the way it felt, it was the month the job stopped being building and started being answering. A support-overwhelm diary at $25K MRR.
I hired my first employee at $9,000 MRR and it was the best decision I had made, until revenue slid from a $27K peak back to $22K and a fixed salary became a slow leak. A 2026 diary on the math I avoided, why I waited four months too long, and how to do a first layoff with decency.
A solo founder pours three months into a version 2 and a Product Hunt launch at $13K MRR, and it moves revenue by about $190. The real story is the month after, and what actually grew the business.
The month my SaaS hit $21,000 MRR I signed my first enterprise deal: one $40,000-a-year contract worth 16% of my revenue. A first-person 2026 diary on the 280-question security review, the SSO build I pulled off the roadmap, net-60 cash delays, concentration risk, and the three rules I wrote afterward.
The month I finally quit my day job my SaaS read $11,200 MRR. A first-person 2026 diary on the number that actually let me leave (it was not the gross one), the test I used before giving notice, the runway math, and why my first full-time month grew slower, not faster.